null

Shipping & Returns

 

DOMESTIC SHIPPING

 

Economy Shipping AND Free Shipping: We ship out every order next business day. Most orders will reach you within 1-3 days depending on your location. If you do not receive an order confirmation email within 2 days of placing your order, you can contact sales@grandcandles.com for a status update. Please note that USPS and UPS are also experiencing delays with delivery. We are unable to offer any expedited shipping options at this time.

 

The above are processing times and do not account for the time the package is in transit. Priority Mail is typically delivered within 1-3 business days. UPS Ground usually takes 1-5 business days. You will receive a shipping notification with tracking information once your order leaves our studio. 

 

INTERNATIONAL SHIPPING ( Canada ) 

 

We send most international packages via UPS.

 

International packages may be subject to customs, duties or other fees that are calculated by country. The customer is responsible for paying any and all customs duties and fees. International packages may be delayed by customs. Unfortunately, we at Grand Candles have no control over these circumstances. 

 

REFUNDS + EXCHANGES

 

At Grand Candles, all of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles, reed diffusers, and wax melts cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to Grand Candles within 7 days of delivery.

 

If you have received the wrong product or are missing a product in your order, please let us know within 14 days of your order being delivered.

You may return your unused products for a full refund of your purchase price, less shipping and handling within 14 days of delivery. The customer is responsible for paying return shipping charges. Please contact us at sales@brooklyncandlestudio.com for further details.